Frequently Asked Questions

Q: How often should i change my filter?

A: A standard throw away filter should be changed about every 2 months.an electronic filter should be washed every month. Some high effectency 5in. Filters can be changed anually.


Q: Will programmable thermostats save me money on energy bills?

A: Yes. These thermostats can save energy by lowering or ratsing the temperature of a house while you are away during the day or set back at night. However it is not recommended to set the temperature more than 4-5 degrees because it could take it several hours to catch up.


Q: Should my outdoor heatpump run during the winter months?

A: Yes, it is normal for the outdoor heat pump to run during the winter because it is the source of your heating and cooling


Q: Is is normal for steam to come out of my heatpump during the winter?

A: Yes it is. This is called the defrost cycle. Heatpumps must do this to get rid of ice accumulation. After this has been done the unit will go back to normal operation.


Q: My air conditioning is not cooling does that mean i need a new unit?

A: No, not necessarily. There are many minor repairs that can be made in some cases.


Q: Is there an ideal temperature setting for summer or is it ok to turn the thermostat up to speed up the cooling process?

A: Studies have shown that the ideal temperature setting for summer months is 75 degrees and the ideal setting for winter months is 70. However, individual comfort levels may differ.